Privacy Policy for Buildesk CRM

Last Updated: August 7, 2026

At Buildesk CRM, we are committed to protecting your privacy and ensuring the security of the personal and sensitive data you entrust to us. This Privacy Policy outlines how we access, collect, use, and handle user data, ensuring compliance with applicable privacy regulations.

1. Data We Collect

Personal and Sensitive Data

Personal Information : We collect information such as name, contact details, email address, and other business-related details provided by users.

Call Logs: When using our mobile app, we collect call logs to provide analysis and dialer history to improve user productivity.

2. How We Use Your Data

The data collected is used for the following purposes:

1. To provide, enhance, and personalize our CRM services.
2. To deliver insights and analysis based on user activity (e.g., call log analysis).
3. To ensure seamless communication and operational efficiency within the CRM system.

3. Data Sharing Practices

1. We do not sell, share, or disclose your personal or sensitive data to third-party entities for any purpose.
2. Data collected is used solely for operational purposes within Buildesk CRM to enhance the app experience.

4. Secure Data Handling Procedures

We prioritize the security of your data and implement robust measures, including:

1. Data encryption in transit (TLS/HTTPS) and at rest.
2. All data is hosted in India region on AWS infrastructure.
3. Secure access controls limiting access to authorised personnel only.
4. Regular monitoring and security audits to maintain compliance.
5. SOC 2 compliance available for enterprise customers upon request.

5. Compliance with Indian Data Protection Law

Buildesk (Cravingcode Technologies Private Limited) operates in compliance with India’s Digital Personal Data Protection Act (DPDP Act, 2023). We process personal data only for lawful purposes and with appropriate consent where required.

As a Data Fiduciary under the DPDP Act, we are committed to:

1. Processing personal data only for the purposes stated in this policy.
2. Ensuring data accuracy and security at all times.
3. Honouring all Data Principal rights described in Section 6.
4. Notifying users in the event of a data breach as required by law.

Users (referred to as Data Principals under the DPDP Act) have
the rights described in Section 6 of this policy, including the
right to access, correct, and request erasure of their personal data.

6. Data Retention and Deletion Policy

1. Retention: We retain personal and sensitive data only as long as necessary to provide our services or as required by law.
2. Deletion: Upon request, users can have their data permanently deleted from our systems. Once deleted, the data cannot be recovered.

7. Your Rights

Users have the following rights concerning their data:

1. To access the personal data we hold about you.
2. To request the correction or deletion of your data.
3. To withdraw consent for data collection and usage at any time.

8. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or regulatory requirements. Users will be notified of any significant updates through the app or email.

9. Contact Us

By using Buildesk CRM, you agree to the terms outlined in this Privacy Policy.